Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 1 - 2 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
Currently we only do custom orders. If you are a furniture builder interested in buying in quantity, we may be able to work with you on pro-pricing.
Care instructions
The hardware is intended for indoor use. If you use it outdoors, that's fine, but expect some rust to develop.
Wholesale availability
Potentially. Reach out to discuss pricing and terms (hello@kitn.co).
Bulk returns
We do accept bulk returns (purchases over $200) but charge a 10% restocking fee. For requests for returns below $200 we charge of a restocking fee of 20%.
Sizing details
Our hardware is manufactured at scale to pass along savings to our customers and so we cannot offer custom sizing of hardware components.